colorne
Frequently questions asked
Have questions about our products, or services? Find answers to the most common inquiries here.
How do I care for my clothing?
To ensure the longevity of your pieces, we recommend following the specific washing instructions found on each item's label. Avoid harsh chemicals, and whenever possible, hand wash or use the delicate cycle on your machine. Store your clothes in a dry, cool place away from direct sunlight to prevent discoloration.
Do you offer international shipping?
Yes, we offer free international shipping to various countries, including the USA, UK, and most of the European Union, for orders over $65. Delivery times vary depending on your location, ranging from 4 days to 5 weeks. For orders below this amount or to countries outside the free shipping list, we apply a shipping fee of $20.
Can I return or exchange items?
Yes, we accept returns and exchanges within 30 days of purchase. To be eligible, the item must be unused and in the same condition you received it, including the original packaging. To initiate a return or exchange, please contact us at helloaurifloria@gmail.com.
How often do you release new collections?
We release new collections regularly, but the exact schedule may vary. We recommend keeping an eye on our website and social media for updates on launches.
Can I cancel my order?
You can cancel or modify your order within 6 hours of placing it. After this period, if the order has already been shipped, we won’t be able to cancel it. If you need to cancel, please contact us immediately at helloaurifloria@gmail.com with your order number.
Returns & Refunds
How can I initiate a return or exchange?
To initiate a return or exchange, please email us at helloaurifloria@gmail.com. We will provide you with the necessary shipping details. Ensure that your item is unused and in the same condition as received, including the original packaging.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will send you an email to confirm receipt. Refund processing typically takes a few business days, and the amount will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to officially post the refund.
Do I have to pay for return shipping?
Yes, customers are responsible for covering the shipping costs when returning an item. Please note that these shipping costs are non-refundable.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at helloaurifloria@gmail.com. We will assist you in processing a return or exchange. You may be eligible for a refund or replacement, depending on the situation. Please ensure to provide your order number and relevant details. Additionally, customers are responsible for covering the shipping costs for returning an item, but we offer a 100% money-back guarantee for products that are defective or damaged during shipping.