Returns

To get more information about our returns process, visit our Returns page. There, you will find details on how to initiate a return, deadlines, requirements, and much more.

Our return and exchange policy lasts 30 days from the purchase date. Items must be unused, in original condition and packaging, and a receipt is required.

Refunds: Upon receiving your return, we’ll inspect it and notify you about the refund status. If approved, the refund will be processed to your original payment method within a few days.

Late or Missing Refunds: If you haven’t received your refund, check your bank and credit card company first. If you still have issues, contact us at helloaurifloria@gmail.com.

Exchanges: We only replace defective or damaged items. Email us for assistance with exchanges.

Shipping: To initiate a return or exchange, email us for shipping details. You’re responsible for return shipping costs, which are non-refundable. For items over $100, consider using a trackable shipping service.